Track your order

Who is Olivara?

We’re Olivara — a curated selection of lifestyle products you see on social media and in the wild. Our team hunts the best trends and brings them to you at a great price. Learn more.

The website isn’t working properly — what should I do?

Our site works on all major browsers. Extensions (e.g., ad blockers) can interfere — try disabling them or switching browsers. Still stuck? Email us at info@olivara.uk.

How long does delivery take? Any shipping fees?

Most orders arrive in 7–10 business days (peak periods: 10–15). Shipping within the UK is free.

How do I check my order status?

Use the track & trace link in our shipping confirmation. A few days after dispatch, a local tracking number may appear on the tracking page. You can also check directly with your local carrier. For Royal Mail: royalmail.com/track-your-item

Where is my parcel shipped from? Any extra fees?

We work with international partners and keep lean inventory — you’ll pay no extra fees beyond your purchase price. If you’re asked to pay anything before delivery, contact us immediately: info@olivara.uk.

When will I see an estimated delivery window?

The overseas tracking number may not show a date initially. Within a week, a local number often appears with an estimated date/time window. You can also check with your local carrier using that number.

My parcel hasn’t arrived yet — what now?

Standard timeframe is 7–15 business days. If it’s longer, email us with your order number at info@olivara.uk and we’ll investigate.

Tracking says “delivered” but I didn’t receive it

Check with neighbours and your local delivery office first. If you still can’t locate it, contact us: info@olivara.uk.

Which carrier do you use?

UK shipping is free. Delivery is typically handled by Royal Mail or a comparable courier.

Which payment methods do you accept? Are they secure?

Klarna, Apple Pay, credit/debit card and Amex — processed via secure, trusted providers.

Which emails will I receive?

An order confirmation after purchase and a shipping confirmation with track & trace once it’s on the way.

Didn’t get an order confirmation?

Check spam/junk. If it’s not there, email info@olivara.uk.

Can I get an invoice?

You’ll receive an order confirmation. For a business invoice, email info@olivara.uk.

Where can I find my order number?

In the order confirmation (format #0000). If you can’t find it, contact info@olivara.uk.

How do I cancel my order?

Email us as soon as possible at info@olivara.uk with your name, order number (#0000) and reason.

Do I need an account to order?

No — guest checkout is available anytime.

Received the wrong item

Please email info@olivara.uk with your name, order number (#0000) and a short description.

Received a defective item

Email info@olivara.uk with your name, order number (#0000), a brief description and photos/video. Let us know if you prefer a replacement or a refund.

How do I start a return?

Email info@olivara.uk (name, order #0000, reason). We’ll reply with the return address and confirmation. Then ship via any courier you prefer.

How much does a return cost?

Return postage is your responsibility. Prices depend on your chosen courier (see their website).

Return conditions

• Return window: 14 days from delivery.
• Original packaging & tags included.
• Unused / unworn condition.

Full details in our Returns Policy.

How will I know you received my return?

We’ll email a confirmation once your parcel is received and begin processing your refund.

When will I get my refund?

Typically within a few business days after our return confirmation (timing may vary by payment provider).

How can I contact you?

Email us at info@olivara.uk.

How fast do you reply?

Usually within 1 business day. During busy periods it can take a bit longer — thanks for your patience.