Privacy policy

Olivara operates this shop and this website, including all related information, content, features, tools, products and services, to provide you as a customer with a personalised shopping experience (the “Services”). Olivara is built on Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use and share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our general terms and conditions and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use and sharing of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term “personal data”, we mean information that identifies you or another person, or that can reasonably be linked to you. Personal data does not include information that is collected anonymously or anonymised so that it can no longer be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from this personal data:

  • Contact details, including name, postal address, billing address, shipping address, telephone number and email address.
  • Financial data, including credit and debit card and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including username, password, security questions, configurations and settings.
  • Transaction information, including items you view, add to your basket, add to your wishlist or purchase, return, exchange or cancel, as well as your past transactions.
  • Communications with us, including information you provide when communicating with us, for example when you send a customer support request.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you
    We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data to us.
  • Automatically via the Services
    We collect data, among other things, from your device or when you use our products or Services or visit our website, as well as through the use of cookies and similar technologies.
  • From our service providers
    We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
  • From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

  • Providing, tailoring and improving the Services.
    We use your personal data to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending you notifications related to your account, creating, maintaining and otherwise managing your account, organising shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalised shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better tailor and improve the Services.
  • Marketing and advertising.
    We use your personal data for marketing and advertising purposes, for example to send you marketing and promotional communications by email, SMS or post, and to show you online advertising for products or services related to the Services or other websites, including based on items you have previously purchased or placed in your basket and other activities in connection with the Services.
  • Security and fraud prevention.
    We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and help ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account login details. We strongly recommend that you do not share your username, password or other access credentials with anyone else.
  • Communicating with you.
    We use your personal data to provide you with customer support and effective Services, respond promptly to your enquiries and maintain our business relationship with you.
  • Legal reasons.
    We use your personal data to comply with applicable law or respond to lawful processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal proceedings or other contentious matters, and to investigate potential violations of, or enforce, our terms or policies.

How do we share personal data?

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • We share personal data with business and marketing partners that provide marketing services for you and show you advertising. For example, we use Shopify to support personalised advertising using third-party services that are based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of showing you targeted advertising and marketing based on your online activities across different merchants and websites.
  • When you ask us to share certain information with third parties or otherwise give your consent, for example to deliver products to you, or when you use social media widgets or login integrations.
  • We share personal data with our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services to provide and improve the Services for you. Data that you submit to the Services is shared with Shopify and with third parties that may be located in countries other than your country of residence in order to provide and improve the Services for you. To protect, grow and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants and with Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you have, please refer to Shopify’s Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal data held by Shopify via the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate sites or not controlled by us, you should review their privacy and security policies as well as any other applicable terms and conditions. We do not warrant and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restrictions on their use of this information by us or by any third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless this is expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in your country. If you are the parent or guardian of a child who has provided personal data to us, you may contact us using the details below to request the deletion of that data. At the time this Privacy Policy takes effect, we are not aware of “sharing” or “selling” personal data of individuals under 16 years of age (as those terms are defined under applicable law).

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security”. In addition, information you send to us may be exposed to risks during transmission. We recommend that you avoid using unsecured channels when sending sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request to the extent permitted by law.

  • Right of access. You may have the right to request access to the personal data we hold about you.
  • Right to deletion. You may have the right to request that we delete the personal data we hold about you.
  • Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data or to object to the processing of your personal data for purposes that qualify as “targeted advertising” under applicable privacy laws.
  • Managing communication preferences. We may send you marketing emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-marketing emails, for example about your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area, you may, subject to exceptions and limitations under local law, exercise the following rights in addition to those listed above:

  • Right to object and right to restriction of processing. You may have the right to ask us to stop or restrict the processing of personal data for certain purposes.
  • Withdrawal of consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before it was withdrawn.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details provided below. More information on how Shopify uses your personal data and what rights you have, including rights relating to data processed by Shopify, is available at https://privacy.shopify.com/en.

You will not be disadvantaged in any way for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable law, you may appoint an authorised representative to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof that you have authorised them to act on your behalf. This may include asking you to verify your identity directly with us. We will respond to your request promptly, in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities which you can consult.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant authority in the United Kingdom, unless the data is transferred to a country that has been recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at , by email at info@olivara.com or by post at 71–75 Shelton Street, London, ENG, WC2H 9JQ, GB. For the purposes of applicable data protection laws, we are the data controller of your personal data.