Terms of service
This website is operated by Olivara, based in UK. Throughout the site, the terms “we”, “us” and “our” refer to Olivara. We offer this website, including all information, tools and services available from it, to you on the condition that you accept all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing a product from us, you are using our “Services” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”) including any additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the website, including, without limitation, browsers, merchants, customers, suppliers and content contributors.
Article 1 – Definitions
Cooling-off period: the period within which the consumer may exercise the right of withdrawal.
Consumer: a natural person who is not acting in the course of a trade, business or profession and who enters into a distance contract with the trader.
Day: calendar day.
Continuing performance contract: a distance contract relating to a series of products/services for which there is a recurring delivery or purchase obligation.
Durable medium: any tool that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the consumer’s option to withdraw from the contract within the cooling-off period.
Trader: Olivara, the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded exclusively by means of one or more methods of distance communication.
Means of distance communication: a method that can be used to conclude a contract without the consumer and the trader being physically present at the same time, such as telephone, internet, email, etc.
Article 2 – Trader identity
Company: Olivara
Registered office: Germany
Email address: info@olivara.com
Trade register number: 16850060
Article 3 – Scope
These Terms apply to every offer, every order and all distance contracts between us and the consumer.
Before a contract is concluded, the text of these Terms will be made available or sent to the consumer free of charge upon request. For electronic contracts, the Terms are provided in a form that allows them to be stored and reproduced.
Article 4 – Offers and prices
All offers are non-binding. Obvious errors or mistakes do not bind us.
Product images are intended to be as accurate as possible, but colours may differ in reality.
Prices do not include customs duties or import VAT; these are payable by the consumer. Postal or courier services may charge VAT and customs costs directly to the recipient.
All prices are subject to printing and typographical errors.
Article 5 – Conclusion of contract
The contract is concluded when the consumer accepts our offer.
For electronic orders, we will confirm receipt of the order without undue delay by email.
We reserve the right to refuse orders following a credit check or for other important reasons.
Article 6 – Right of withdrawal
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period starts on the day the goods are received.
To exercise the right of withdrawal, the consumer must inform us in writing (e.g. by email).
After withdrawal, the goods must be returned within 14 days.
Article 7 – Return costs
The consumer bears the cost of returning the goods.
Any payments already made will be refunded no later than 14 days after we receive the returned goods or proof of shipment has been provided.
Article 8 – Exclusion of the right of withdrawal
The right of withdrawal does not apply, among other things, to:
- goods made to the consumer’s specifications;
- hygiene products where the seal has been broken;
- perishable goods;
- unsealed audio or video recordings or software.
Article 9 – Delivery
Delivery is made to the address provided by the customer.
The delivery period is a maximum of 30 days; if this period is exceeded, the consumer may withdraw from the contract.
The risk of loss or damage passes to the consumer only upon delivery.
Article 10 – Warranty
Statutory warranty rights apply.
Defects must be reported in writing within 14 days of receipt.
Warranty claims do not apply in cases of improper use or interference by third parties.
Article 11 – Payment
Payments are due within 7 business days of conclusion of the contract, unless otherwise agreed.
In the event of late payment, dunning fees and default interest may be charged.
Article 12 – Complaints
Complaints must be submitted within 7 days after the defect is discovered.
We aim to respond within 14 days.
If an amicable solution cannot be reached, dispute resolution proceedings may be initiated.
Article 13 – Additional online shop terms
Using our services for illegal purposes is prohibited.
Content may not be reproduced or used commercially without our permission.
External links and third-party tools are used at your own risk.
User comments must not infringe third-party rights; we are entitled to use such comments without restriction.
Article 14 – Liability
Use of our services is at your own risk.
We are not liable for damages or losses arising from the use of our services, to the extent permitted by law.
Article 15 – Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Article 16 – Termination
You or we may terminate this agreement at any time. In the event of a breach of these Terms, we reserve the right to immediately suspend or terminate your access to the services.
Article 17 – Applicable law
Exclusively German law applies, even if the consumer resides abroad.
Article 18 – Changes to the Terms
The current version of the Terms is available on our website at all times. Changes take effect upon publication.