Shipping policy

All orders are processed within 2 business days once they arrive at our warehouse. Standard delivery time is typically 5 to 10 business days after dispatch, depending on carrier availability and the delivery destination. Please note that in rare cases, delays may occur due to customs clearance, unexpected inspections, or issues with the shipping carrier.

Where can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow the progress of your delivery.

Which countries do we ship to?

We currently ship within Europe. If your country is not supported by our logistics network, we will notify you as quickly as possible and make the necessary adjustments to your order.
For further information regarding our delivery regions, please contact us at info@olivara.com.

Can I change my shipping address?

Address changes can be requested until 23:00 (CET, +1 GMT) on the day you placed your order.
Please email us at info@olivara.com for assistance.

Can I ship to a different address than my billing address?

Yes, this is possible.

How is my order shipped?

Orders are dispatched on regular business days, excluding public holidays.
Orders placed on Saturday or Sunday will be shipped the following Monday.

Possible delays and extended delivery times

We make every effort to meet the estimated delivery time. However, delays may occasionally occur and, in some cases, delivery may take up to 30 days from the dispatch date. This can be due to customs processing, local postal handling, or seasonal high demand.

We appreciate your patience and understanding in such situations and assure you that we are committed to delivering your order as quickly as possible.